Customer Service


Outstanding Customer Service

Is Priority One at

 
service

Customer service is our first priority.

Backyard Dreamscapes
will never forget that we could not do what we do best without our loyal customers.

We strive to provide every customer the highest level of customer service possible, and will not consider a job finished until the customer is satisfied.

If it is just swimming pool or spa service, or a complete backyard transformation, Backyard Dreamscapes goes the “extra mile”. We are committed to being professional, courteous, and timely. We service everything that we sell, and we stand behind our products, service and our craftsmanship 100%.


 

Only by offering the best products available can

Backyard Dreamscapes

ensure complete customer satisfaction.


Customer service IS our first concern, With Backyard Dreamscapes, selling you something takes second to education. We feel in order to make an educated decision, our customers need to get accurate and detailed information that will aid in making the decision that is right for them.

If it involves a purchase, pool or spa service, water chemistry, a custom deck or pergola, Backyard Dreamscapes will honestly answer any and all questions you may have, based on our many years of experience.


Backyard Dreamscapes wants you to be 100% confident that the choices you make are the right choices for you!

Here’s what some of our customers are saying:

 

The owner (Mike) was very knowledgeable. He was punctual, and very respectful. He listened to my concerns and gave the best advise instead of the advise that will cost the most. Budget was a major concern and without me even mentioning that to him his suggestions were always the most cost effective solution. I will use him again in the future and confidently refer Backyard Dreamscapes.

DaMarus S.  San Antonio, TX

 

 “HIGHLY RECOMMEND! Mike is very professional and actually knows what he is doing. When we came to live in San Antonio we realized many people are very laid back and irresponsible, but definitely, that is not the case with Mike. He proved to be very responsible, kind, friendly, respectful and punctual. He takes his time to explain anything you need to know, and does his job very thoroughly without rushing to finish. He is an EXPERT and truly any job given to him is in good hands.”

S. Fariabi   San Antonio, TX


 

” Purchased our swim-spa from Backyard Dreamscapes in 2006. In our dealings with Michael, he was completely professional, and helped us in all phases of our purchase, from selecting the best model for our needs, helping choose the best location for convenience, and working with other contractors on the entire project. We were also able to purchase a swim-spa for about $2000.00 less than what other spa stores were asking. A big “Thumbs Up” to Michael and Backyard Dreamscapes.”

James   San Antonio, TX


 

Backyard Dreamscapes designed and built my deck, giving me a beautiful back patio/deck area that also incorporated my above-ground pool and spa. Their professional design and top-notch construction allowed me to get the most for my money, all within my budget. Now my backyard truly is my vacation spot, thanks to Backyard Dreamscapes”

Scott S.   Austin, TX


 

” I have used Michael and Backyard Dreamscapes for years for servicing our pool and spa and find him to be prompt, courteous and extremely knowledgeable about his service. The rates are reasonable, and the service is professional. We would recommend him to anyone needing his services”

Dr. Neil K.   San Antonio, TX


 

After shopping around San Antonio for a spa/deck combo, we found Backyard Dreamscapes gave us the best deal; A very beautiful spa and a custom designed deck that added a totally new look to our yard. Although we were a bit hesitant about buying from an internet based business at first, one phone call to the spa manufacturer relieved our worries. They were able to confirm Backyard Dreamscapes had been a dealer for them for several years and was in excellent standing. They also reported that they had no complaints from customers, quite the contrary; they had shining reviews for Backyard Dreamscapes and Mike, and are pleased and proud to be represented in San Antonio and South Texas by this company.
We purchased a “fully loaded” spa, with a stereo and LED lighting and paid far less($4800.00 compared to $7000 to $9000) than what the other spa dealers we visited were asking. Not only that but Mike, the owner, was involved in every step, made us feel comfortable, listened to our input and needs, and insured everything went smoothly and professionally. Now when I look out the window to my yard, the first thought that comes to me is “It’s so beautiful!” We highly recommend Mike and Backyard Dreamscapes”

S. Bell   San Antonio, TX


 

“We would like to thank you again for the great work you did with our deck. We had some general ideas about what we wanted to do, but with your input we were able to get a different perspective and we are glad we changed some of the ideas. Your work was great and we are very satisfied with the quality and look of the finished product. Several of our friends have commented on how good the deck looks. We will definitely use you for further work on our existing deck and would recommend you to others. Again, thank you very much!”

Regards,

Phillip R.    San Antonio, TX


 

 

 

service

 

611 Rexford Dr.

Backyard Dreamscapes

San Antonio TX, 78216